In January 1981, I started as a Motor Vehicle Apprentice at Fraser Ford, previously known as JF&RM Fraser, which was then owned by the wonderful, Mr Jim Fraser. He was a very astute entrepreneur, with the business having a very strong customer service driven culture. On completion of my apprenticeship, I continued working as a motor mechanic and in 1992 and 1993, I was awarded “Ford’s Top Queensland Motor Vehicle Technician”, which was in recognition of my dedication to the business, the brand and my development as a Motor Vehicle Technician. I spent the next 3 years running the Agricultural Workshop, before transferring back into the Automotive Workshop as Service Manager. I am a family man and treasure the close relationships I have with my parents and relatives and have three fantastic children I am very proud of. In 2003, after 22 years, I had the opportunity to purchase a major share of the business, and was appointed Dealer Principal/Director of Fraser Ford. I am very proud of the business it has become, and my staff, an amazing team who are like family, are the best in their fields, and are committed to providing every person with the best customer experience, whilst promoting the fantastic products we sell and service. I enjoy my role as Dealer Principal and look forward to meeting new people every day, so next time you are in the area, feel free to pop in and say Hi.
Todd might be the newest family member of the Fraser Ford team, but his customer service skills are 2nd to none when it comes to vehicle and agricultural sales. After a long Customer Sales history in the Hospitality/Tourism retail industry, he decided to try his hand in the Motor Vehicle industry, a move that proved invaluable for our company. A dedicated Family man, married with two beautiful daughters, Todd’s professional and friendly nature will leave you at ease, ensuring you choose the vehicle or machinery that is just right for you. Customers will receive the upmost care and accurate knowledge to assist them in making clear decisions throughout the entire sales process. Come in and enquire today, you won’t be disappointed.
When you need your motor vehicle serviced or repaired at Fraser Ford, you will be greeted by the friendly, experienced, professional service reception team. They are backed by a skilled and experienced Ford trained, technician team under the guidance of astute Workshop Foreperson Nick. The lovely ladies behind the counter of our Service Department; Service Manger Kelly and Service Adviser Penne, will greet you with a smile and their professionalism will leave you in no doubt that you have come to the right place. With their combined 25 plus years’ experience in the motor industry and a thorough knowledge of the Ford product service/repair process, there is nothing they won’t be able to assist you with. From your first encounter, whether it be a phone booking or online enquiry, this formidable team will leave you reassured your vehicle is in safe hands, as the Fraser Ford service team are by far the best Ford service team in the Whitsunday region. You can validate these statements by visiting the Ford Motor Company Australia website, https://www.ford.com.au/dealership to view service rating reviews.
Come in and meet our Parts Manager, Peter Bartlett (aka BART, an avid Penrith Panthers NRL supporter, but we won’t hold that against him), for all your Ford Parts needs. He also looks after our Parts Department for our Mower & Agricultural division. We are stockists for Claas, Mahindra, Landini, Sitrex, Hustler, Craftsman, Stiga, Cub Cadet and Rover. His extensive experience, 15 plus years in charge of Fraser Ford parts department allows him to provide a great deal of knowledge and experience to this role, which will make all your parts ordering a breeze. He will ensure the overall service/parts experience that you will receive at Fraser Ford is exemplary.